Long-term development of foreign service certification industry formed a good market competition mechanism. China’s agricultural cold chain logistics certification market has just started, in the short term is difficult to the survival of the fittest competition in the market mechanism.
By Xingang Weng and Jiuyi An
Beijing Wuzi University, Beijing, China
Image Attribute: Youtube Screengrab
The definition and classification of certification :
Certification is divided into mandatory certification and voluntary certification. Mandatory certification is a government management practices which is for implementing mandatory standards. Its procedures are similar to voluntary certification, but it has the different properties and characteristics.
According to different objects, certification general can be divided into product quality certification and quality management system certification. Product quality certification is based on product standards and relevant technical requirements, it’s is awarded and marked by certification company, in order to prove that a certain category of products meets the appropriate technical standards and relevant technical requirements of the activities. Quality management system certification means being awarded and marked by certification company. Proving the enterprise’s Quality management system certification can ensure the standards activities.
“People’s Republic of China Certification and Accreditation” define the certification:
Defined by the certification company and prove the products, services and management systems comply with the relevant technical specifications, technical specifications related to the mandatory requirements or standards conformity assessment activities. Recognition is defined by authorized institutions on capacity and qualification certification bodies, inspection bodies and laboratories as well as in the review, audit and other certification activities staff will be recognized conformity assessment activities.
Defined by the certification company and prove the products, services and management systems comply with the relevant technical specifications, technical specifications related to the mandatory requirements or standards conformity assessment activities. Recognition is defined by authorized institutions on capacity and qualification certification bodies, inspection bodies and laboratories as well as in the review, audit and other certification activities staff will be recognized conformity assessment activities.
“People’s Republic of China Certification and Accreditation Regulation” put the authentication into three parts: products, services and management system certification. The services are the second product service certification, certification, is a new form of authentication. Whether here or abroad, service certification is in the initial stage.
ISO/IEC17065: 2012 “Conformity assessment-product, process, and service certification bodies requirements” standard defined services: supplier and customer need to complete at least one activity results in the contact surface and it is generally intangible. This definition reveals the essence of the service, service provider (supplier) and the customer contact process through interactive technical characteristics meet or exceed customer needs and expectations, with universal and provides an entry point for the service certification and catch Service technical characteristics of one hand in contact process. Typically, the service contact's characteristics specified by the service technical standard. Our research on service certification at the beginning of this century, the scholars defined service certification as follows: service certification is a third-party conformity assessment activities which is asked by the required standards and other normative documents requirements. Service certification is a confirmation service to meet the requirements of the activities.
Now for certification services, probably divided into four categories :
First, provide service organization for an object, and based on ISO 9000 standard, mainly certificated for service management system. Such certification review organization focuses on the ability to guarantee the quality of service, emphasizing process management services. National standards in this field service management system are based on “Service Management System specifications and implementation guidelines” (SB/T10382-2004).
Second, the ability to protect services for major authentication object, the review is focused on the service provider’s hardware, software, personnel and other conditions and qualifications has weather reached the appropriate standard. Although there are many types like this, but it’s lack of uniform.
Third, it’s aims on the process of certification services, through assess the service process, evaluate the service organization’s service commitment. One company has a lot of promise, the certification company evaluates their commitment. Foreign do this more than domestic. For example, one certifies the airlines or airports to carry out service authentication. But this is only be evaluated for an airline and airport commitments to customers.
These standards are also set by their own foreign certification company, and according to their own criteria for evaluation. At present, such certified business volume increases rapidly. Lastly, authentication against for cost services and performance, emphasizing performance improvement as the main purpose of the service and evaluating the results. Through the satisfaction surveys, evaluate the results of these services.
First, provide service organization for an object, and based on ISO 9000 standard, mainly certificated for service management system. Such certification review organization focuses on the ability to guarantee the quality of service, emphasizing process management services. National standards in this field service management system are based on “Service Management System specifications and implementation guidelines” (SB/T10382-2004).
Second, the ability to protect services for major authentication object, the review is focused on the service provider’s hardware, software, personnel and other conditions and qualifications has weather reached the appropriate standard. Although there are many types like this, but it’s lack of uniform.
Third, it’s aims on the process of certification services, through assess the service process, evaluate the service organization’s service commitment. One company has a lot of promise, the certification company evaluates their commitment. Foreign do this more than domestic. For example, one certifies the airlines or airports to carry out service authentication. But this is only be evaluated for an airline and airport commitments to customers.
These standards are also set by their own foreign certification company, and according to their own criteria for evaluation. At present, such certified business volume increases rapidly. Lastly, authentication against for cost services and performance, emphasizing performance improvement as the main purpose of the service and evaluating the results. Through the satisfaction surveys, evaluate the results of these services.
Agricultural cold chain logistics certification definition and characteristics :
Agriculture Products Cold Chain system output is a invisible cold chain logistics service, which provider is an enterprise that be involved in agricultural circulation, agricultural cold chain logistics services industry is part of the service industry, quality and safety during the important means of support in Circulation of agricultural products is related to the circulation of agricultural products cold chain logistics services provided by participating companies, Agricultural cold chain logistics services certification involved in the service to enterprise and Service process, the former belongs to the management system certification, the backer belongs to the certification service.
Among them, the cold chain logistics services business certification provide authentication object for cold chain logistics services organizational and based on ISO 9000 standard, mainly certificate for service management system and emphasise the hardware, software, personnel and other conditions and qualifications has weather reached the appropriate standard, Proven ability to meet the requirements of the appropriate administrative organization3. Agricultural cold chain logistics service provider companies through the establishment of a third-party authority, according to standardize procedures, with objective and impartial certification testing data to make conclusions. Authentication information and certificates can be reached out directly, enable enterprises or service outside of the inherent quality. Certified is beneficial to government regulation, and it helps ensure service enterprises at competitive prices, but also help consumers to make rational choices.
Agriculture Products Cold Chain Services certification is a process for certification services, through assessing the service process, evaluate service organization’s service commitment.
This issue combined with the scholars of the service definition and certification of agricultural products cold chain logistics service of their own property, cold chain logistics services for agricultural certification gives the following definition: Proving Agriculture Products Cold Chain Services compliance with the provisions of a third-party cold-chain logistics service standards and other regulatory documents required for conformity assessment activities. Its essence is to provide credible proof for agricultural products cold chain logistics services to consumers, businesses and the community. As for agricultural products chain logistics services certification’s definitions, maybe from the following aspects to understand:
(a) Agriculture Products Cold Chain Services certification object is a service or service offerings. Certification object is a service that provided by service organization of agricultural cold chain logistics, not the agricultural chain logistics organization itself, also nor cold chain logistics service organization’s management system;
b) Agriculture Products Cold Chain service certification is based on the agricultural chain logistics service standards and other regulatory documents. Agriculture Products Cold Chain services standards including international standards, national standards, industry standards, local standards, other normative documents including corporate standards or specifications (including express commitments) service contracts;
c) Agriculture Products Cold Chain service certification is a third-party conformity assessment activities within a specific range. Agriculture Products Cold Chain Services is certified by independent and professional third party company to the relevant parties confirmed that the service products to meet the requirements, and issue an activity supporting documents.
The Construction of Agricultural Cold Chain Logistics Certification System :
(a) Agriculture Products Cold Chain Services certification object is a service or service offerings. Certification object is a service that provided by service organization of agricultural cold chain logistics, not the agricultural chain logistics organization itself, also nor cold chain logistics service organization’s management system;
b) Agriculture Products Cold Chain service certification is based on the agricultural chain logistics service standards and other regulatory documents. Agriculture Products Cold Chain services standards including international standards, national standards, industry standards, local standards, other normative documents including corporate standards or specifications (including express commitments) service contracts;
c) Agriculture Products Cold Chain service certification is a third-party conformity assessment activities within a specific range. Agriculture Products Cold Chain Services is certified by independent and professional third party company to the relevant parties confirmed that the service products to meet the requirements, and issue an activity supporting documents.
The Construction of Agricultural Cold Chain Logistics Certification System :
The primary task of the development of China’s agricultural products cold chain logistics service certification is to build a produce cold chain logistics services certification system. Unified and comprehensive agricultural cold chain logistics service certification system certification not only can effectively regulate the behavior of service certification bodies, improve service certification normative, authoritative and effective, cold chain logistics service certification on agricultural promotion and popularization also has a very an important role.
Agriculture Products Cold Chain Service certification system can be divided into four areas, namely, the standard system, the responsibility system, evaluation system and supervision system. Cold chain logistics service standards are certified in accordance with the cold chain logistics services, to build a more comprehensive farm certification standards for cold chain logistics service system; it will help enhance cold chain logistics service authentication science, objectivity and impartiality. Cold chain logistics services certification system mainly realizes the attitude and auditor-service certification bodies and retroactive liability mechanisms to achieve the responsibility of traceability, making the certification body and bodies have a responsibility to follow; enhancing risk awareness service certification bodies; at the same time, improving their sense of responsibility.
The Way Forward:
Long-term development of foreign service certification industry formed a good market competition mechanism. China’s agricultural cold chain logistics certification market has just started, in the short term is difficult to the survival of the fittest competition in the market mechanism. Therefore, the establishment of the certification of quality agricultural products cold chain logistics service certification bodies reasonable evaluation criteria, and it is essential to cultivate and produce cold-chain logistics services certification market norms. No evaluation to standards of service certification bodies will lead to the merits of the authentication result too close to recognize, causing “Gresham’s Law” of market failures. We improve the legal system and the law is one of the important aspects of the supervision system. Only a strong law enforcement system in order can form a strong deterrent to poor service certification industry certification bodies. Only a prosecuted order can form a good industry, in order to promote the certification body for the pursuit of performance excellence and striving.
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